tier one design strives to offer the highest level of quality and service to every customer. In order to achieve this we follow a set of guidelines:
If for any reason you are unhappy with a product or service you have received from tier one design, we recommend you first give us a call on 01827 230555 or send us an e-mail to firstname.lastname@example.org. We will always strive to offer a mutually acceptable resolution to your problem immediately over the phone, or within 24 hours via e-mail.
Our offices are open Monday – Friday from 9:00am to 5:00pm GMT.
If you are unhappy with the resolution offered to you, the next step of the complaints procedure is to submit your complaint in writing. This should be sent to our offices at the address below:
Tier One Design Ltd, Fort Dunlop, Fort Parkway, Birmingham, B24 9FE.
Your complaint will then be reviewed, and a written response will be issued within 28 days, unless we inform you otherwise at the time of receiving your complaint. Please remember to include as much information as possible.